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MEET OUR LEADERS

Our Teams

A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradise

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Max Sylvestre

CEO & Founder

Max Sylvestre is the visionary CEO of Boulou BPO, bringing nearly two decades of unmatched expertise in the global call center and BPO industry. Renowned for his strategic foresight and operational mastery, Max has built and led high-performing teams across North America, the Caribbean, and Asia, transforming underperforming operations into industry-leading service powerhouses. Under his leadership, Boulou BPO has grown into a multi-location, multi-industry outsourcing partner trusted by Fortune 500 companies and emerging brands alike.

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Monique Wallace

Chief Operating Officer

Monique Wallace is a dynamic business leader with nearly a decade of experience in the call center and business process outsourcing (BPO) industry. As the Chief Operating Officer of Boulou BPO, she has built a reputation for driving high-performance teams, optimizing customer experience strategies, and delivering scalable solutions across industries including fintech, healthcare, travel, and telecommunications. Known for her bold leadership and innovation, Monique has successfully overseen multi-location operations across the U.S., Jamaica, and India.

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Chantel Stewart

Director of BoulouBpo

As a strategic thinker and natural innovator, Chantel Stewart has introduced cutting-edge solutions that improve agent performance, boost client ROI, and streamline operations across multiple sectors. Her ability to merge creativity with execution has not only elevated internal culture but also attracted the attention of industry veterans and emerging brands alike. With a commitment to excellence and a fearless entrepreneurial spirit, Chantel Stewart is reshaping what’s possible in the world of BPO—one breakthrough at a time.