Max Sylvestre

CEO & Founder

Max Sylvestre is the visionary CEO of Boulou BPO, bringing nearly two decades of unmatched expertise in the global call center and BPO industry. Renowned for his strategic foresight and operational mastery, Max has built and led high-performing teams across North America, the Caribbean, and Asia, transforming underperforming operations into industry-leading service powerhouses. Under his leadership, Boulou BPO has grown into a multi-location, multi-industry outsourcing partner trusted by Fortune 500 companies and emerging brands alike.

Monique Wallace

Chief Operating Officer

Monique Wallace is a dynamic business leader with nearly a decade of experience in the call center and business process outsourcing (BPO) industry. As the Chief Operating Officer of Boulou BPO, she has built a reputation for driving high-performance teams, optimizing customer experience strategies, and delivering scalable solutions across industries including fintech, healthcare, travel, and telecommunications. Known for her bold leadership and innovation, Monique has successfully overseen multi-location operations across the U.S., Jamaica, and India.

Chantel Stewart

Director of BoulouBpo

As a strategic thinker and natural innovator, Chantel Stewart has introduced cutting-edge solutions that improve agent performance, boost client ROI, and streamline operations across multiple sectors. Her ability to merge creativity with execution has not only elevated internal culture but also attracted the attention of industry veterans and emerging brands alike. With a commitment to excellence and a fearless entrepreneurial spirit, Chantel Stewart is reshaping what’s possible in the world of BPO—one breakthrough at a time.

Brentford Sutherland

Senior Operations Manager

Brentford Suttherland discovered his passion for technology through a deep love of problem-solving and innovation. Today, he channels that passion into keeping systems secure, efficient, and future-ready. With experience spanning healthcare, finance, and operations, Brentford specializes in building smart, scalable IT solutions that streamline workflows and help teams perform at their best. From optimizing networks to ensuring seamless day-to-day operations, his approach combines technical expertise with a relentless drive to make technology work harder, faster, and smarter for every client.

Ashley Porter

Account Specialist

Ashley Porter is a dedicated and results-driven professional with over 20 years of experience in customer service, sales, insurance, and account management. She excels at building strong client relationships, delivering exceptional service, and driving business growth through strategic problem-solving and personalized solutions. With a proven background as an Account Specialist, Ashley has developed a keen ability to manage complex accounts with precision and care. Her expertise in insurance and sales enables her to navigate dynamic, fast-paced environments while consistently exceeding performance targets. Passionate about fostering trust and collaboration, Ashley leverages her communication skills and adaptability to create lasting value for clients, colleagues, and the organizations she serves.

Donnette Foster

Senior Operations Manager

Donnette Foster is a results-driven Operations Leader with extensive experience in customer service, business development, and team performance management. Her journey into operations began on the front lines, working directly with customers and quickly developing a passion for solving problems, improving systems, and helping teams perform at their best. Over time, her dedication to excellence and her ability to inspire results led her to leadership roles where she successfully managed large teams, launched multiple lines of business, and drove measurable growth in efficiency and profitability. Today, Donnette continues to focus on developing people, optimizing processes, and delivering consistent, high-quality outcomes that support both client and company success.

J Jason Samuel

Senior Graphic Designer

As the Senior Graphic Designer at Boulou BPO, Jason brings years of industry experience and a deep passion for visual storytelling. Known for his creativity and attention to detail, he crafts compelling designs that not only elevate the brand but also connect meaningfully with clients. Hardworking and dedicated, Jason is committed to contributing to the company's growth, one creation at a time.