SERVICES
INBOUND VOICE
Customer Service
Delivering responsive, empathetic support to address inquiries, resolve issues, and elevate your brand’s reputation.
Strengthening customer relationships—one call at a time
At Boulou BPO, we understand that every inbound call is a chance to build trust, drive value, and enhance your customer experience. Our highly trained agents are equipped to represent your brand with empathy, efficiency, and expertise—delivering the kind of support that increases satisfaction and fosters long-term loyalty.
Our Inbound Voice Solutions Include:
Customer Retention
Our agents use proven retention strategies to turn concerns into continued loyalty—reducing churn and boosting lifetime value.
Sales & Upselling
Every conversation is a potential conversion. We drive revenue through effective inbound sales and strategic upselling techniques.
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Billing Disputes
Our specialists handle billing inquiries and disputes with transparency, speed, and customer-first resolution strategies.
Order Placement & Tracking
Seamlessly manage customer orders and tracking requests with precision and professionalism.
Repair Order Processing
From warranty claims to repair scheduling, we manage technical calls with accuracy and care.
Appointment Setting
We coordinate appointments with clarity and efficiency, ensuring your calendar stays full and your clients feel prioritized.
IT Helpdesk Support
Technical issues don’t wait—and neither do we. Our tech-trained agents provide front-line troubleshooting and helpdesk support to keep your operations running smoothly.